Love animals and ready to grow your leadership career?

At Urban Tailz, we're more than just dog walkers we're a team of dedicated pet care professionals passionate about providing top-tier care for Chicago's pets. As our next Assistant Manager, you'll play a vital role in supporting our amazing team of dog walkers and cat sitters while ensuring every client and pet receives exceptional care.

What You'll Get:

• A leadership role in one of Chicago's top-rated pet care companies
• Hands-on work with a passionate, animal-loving team
• Opportunities to grow with a fast-paced, supportive company
• A workplace that values work-life balance and team wellbeing

About the Role:

As a Assistant Manager, you'll oversee one of our core service areas, managing 2535 dog walkers and 12 senior walkers. You'll report directly to the Operations Manager and act as the go-to person for daily field operations, scheduling, and team support.

Responsibilities:

Ensure Exceptional Pet Care Services:

• Manage and support a team of 2535 walkers and 12 lead walkers
• Handle emergency and planned time off, ensuring seamless coverage
• Respond to real-time field needs, dispatching leads or stepping in as needed
• Oversee daily schedules, optimize walking routes, and approve schedule changes
• Step in for pet care services when necessary to maintain continuity
• Conduct some new client intro meetings and resolve any client concerns
• Maintain accurate invoicing and payment processes

Develop and Support Your Team:

• Coordinate training and onboarding for new hires
• Provide mentorship and accountability for senior walkers
• Promote a culture of support, retention, and engagement
• Conduct performance reviews and give regular, constructive feedback
• Lead recruitment, interviews, and terminations for your territory

Support Business Operations:

• Provide rotational weekend, evening, and holiday coverage
• Respond to new client inquiries and coordinate intro meetings
• Collaborate with the Operations Manager on special projects
• Prepare and review client billing and team payroll bi-weekly

Success Looks Like:

• Happy Clients: High retention and satisfaction through responsive care and strong communication
• Engaged Team: Motivated walkers who feel supported and stick around
• Smooth Operations: Accurate schedules, efficient routes, and timely admin work
• Process Improvements: You identify ways to make things work better and follow through

You'll Thrive in This Role If You:

• Have experience managing people in field-based or service industries
• Love both pets and people our clients are just as important as their pets
• Stay cool under pressure and juggle multiple priorities with grace
• Are tech-savvy with tools like Time to Pet, Paychex Flex, or similar platforms
• Are passionate about building a positive team culture

How to Apply:

Think you're the right fit? We'd love to hear from you.

Please send us your resume!